We know Digital Staff is not the only offshore provider – however, we deliver superior offshoring solutions by leveraging Sri Lanka’s unique competitive advantages. When selecting an offshoring solution, three critical factors typically come into play: lower-cost resources, highly skilled talent, and a customer-centric, proactive approach. In most scenarios, you can only achieve two out of the three. However, Sri Lanka stands out as the only offshoring destination where you can benefit from all three without compromise.
Aptitude is a natural tendency to do something. In Sri Lanka the natural tendency is GSD which means Get Sh!t Done. This is part of the DNA of the Sri Lankan culture and is built on the various adversities the country has faced such as civil war, tsunamis etc. This has created a proactiveness you will not see elsewhere. In addition, there is no caste system in Sri Lanka so team members will not only manage up but also let you know when they do not understand something – so no more saying yes when they mean no.
Contemporary IT skills in Sri Lanka are second to none. This is one of many reasons Kearney has identified Sri Lanka as a technology powerhouse. The depth of skills is no accident and is based on ongoing investment by the Sri Lankan government in Science, Technology, Engineering and Maths (STEM). This investment has been identified by the Hyperscalers who have worked with SLASSCOM and other industry partners to ensure the university curriculum is aligned to modern cloud skills. As a result, technology is now the second biggest contributor to GDP.
English is a native language in Sri Lanka as it is mandated to be taught from kindergarten to grade 12. As a result the literacy rate of Sri Lanka is 98.9%. The British colonisation has meant that the education system is aligned to the UK, creating strong written and verbal skills with a neutral accent. As part of our process, we shortlist only the best communicators so much so that one of our customers recently said “I closed my eyes during the interview and did not realise I was talking to someone from Sri Lanka”.
The easiest way to work out how much a role in Sri Lanka will cost is 1 to 4. For every role in Australia, you can typically hire 4 of the equivalent team members (or better) in Sri Lanka. Plus, we take care of everything, and you do not need to worry about all the pesky hidden extras of staff such as payroll tax, insurance, Xmas parties etc.
If you are looking at India, Vietnam, Philippines or many of the other traditional offshore locations, you will find you get more bang for your buck in Sri Lanka. Sri Lanka is about 30% cheaper for commodity roles and 50% cheaper for highly skilled technical roles (if you can even find them in the other locations).
Last time we checked there was only 12 months in a year. There are no extra months in the Digital Staff calendar which means you do not have to make unexpected extra payments. We believe in paying team members well every month of the year and not making them wait until the end of the year for a “bonus” to make up for underpayment and stinging you with extra fees.
The simple answer is, there are none. Many other providers charge extra for training, Christmas parties and even ice-creams on a Friday. Our fridge is always stocked and our parties are always epic. However, our monthly fees are fixed so there are no hidden surprises, just an easy to understand invoice that is the same every month in your local currency.
110%. We know you don’t like surprises (except on your birthday) so you will never see additional line items on your invoice for things that should simply be included in the first place.
We believe in making life as easy as possible. Apart from providing an easy-to-understand invoice with no surcharges or hidden extras, we will invoice you in your local currency.
You can pay a bonus at any time, and we help facilitate the whole process and do not take any fees or charges ensuring your team member get the full benefit and reward! If you would prefer to organise something different to cold hard cash like a movie voucher or an air fryer, we can organise this for you as well.
We know that commitment is hard and sometimes things change. We enable you to cancel at any stage for convenience with 90 days’ notice.
Building a dedicated team is super easy with Digital Staff. It all starts with our Job Description Development. We know that every organisation is unique, and we take the time to get to know and understand not only the skills your team member needs but also the culture of your business, so that we can design and build the perfect team. We do all the hard work for you and create the Job Description for you rather than you are staring at a blank Word document wondering what to write.
Almost all our customers start with one team member. This satisfies the needs for some customers, but we find that once you have experienced the depth of skills and the proactive and empathetic culture Sri Lanka is famous for globally, that one is never enough.
We build teams based on your specific operational requirements. If that is someone aligned to your work hours, then no problem. If that is someone to work after hours, then no problem. Let us know what you need for your business, and we can tailor a solution.
The Digital Staff employee value proposition (EVP) includes numerous benefits that are designed to ensure every team member is supported and can deliver the best work possible for our customers. These benefits range from health insurance for the team members and their families, wellness benefits including access to an employee assistance program (EAP) and subsidised gym membership, through to internet reimbursement and a Spotify subscription and even includes a birthday cake on the team members Birthday. Our benefits are designed around promoting a healthy work-life balance and are all included in our fixed monthly fee.
Our Customer Success Specialists work with you to understand the unique needs of your business and where you are going. We believe mastery is super important for ongoing retention of team members and we will work with you to design a training and development plan based on your specific needs.
Safeguarding the confidentiality of customer data is of the upmost importance to Digital Staff. Our dedicated IT and Cyber Security teams have implemented a robust set of controls aligned to ISO27001 standards and can assist tailor these to your specific requirements. Our controls are a combination of people, process and technology. These include a range of data security and privacy policies and procedures, non-disclosure agreements for team members, endpoint protection with centralized management, and unified threat management. This is coupled with ongoing training of team members to ensure that your data is protected.
100%. We can enrol the high-end laptop that we supply into our Intune instance or alternatively you are free to enrol the device in your own end point management solution. Whatever you need, our IT team can assist you.
We do not believe in fractionalised working, so you always know that your team is dedicated to working 100% for only your organisation. We encourage regular check-ins with your team members, with the best practice being a daily stand-up. These regular connections ensure that the team member is focused on what you need, and any blockers are uncovered. We regularly check-in with you and your team to ensure that the outcomes you need are being delivered. We can provide monitoring software at no cost to provide a breakdown of activities but believe the best measure of performance is delivery of outcomes and a delighted customer.
A Digital Staff member is just like having an onshore team member and day-to-day they are directed and managed by you. We are there to provide you and the team member everything they need to deliver amazing outcomes for your business.
Sri Lankans want to feel part of a team and be treated just like any other team member with respect and dignity. They crave feedback whether that is good or bad as they genuinely want to make a difference to your business. Remember that cultural awareness is an ongoing process, and whilst Digital Staff will assist you, having an open mind and genuine interest in understanding and appreciating Sri Lankan culture will help.
Your first point of call is your dedicated Customer Success Specialist who looks after you day-to-day, however we have a policy that every team member’s mailbox is always open, and their phones are always on, so do not hesitate to reach out for anything you may need.
Our Customer Success team is based in Australia. You will have a dedicated Customer Success Specialist to ensure you are getting the outcomes you need. We give you their mobile number, so you can call and get an instant response at any time.
In the event a team member is not working out for some reason, your Customer Success Specialist is there to help. We are here to ensure that every team member delivers amazing outcomes for our customers. We regularly check-in with you to ensure that any issues are resolved before they become problems. In instances of inadequate performance, we offer a comprehensive performance management process to get things back on track or if needed replace the team member at no cost to you.
In many offshore locations, it feels like there is a Public Holiday on every day that ends with Y and those public holidays are randomly declared with almost no notice. Digital Staff aligns the Public Holidays to Australian Public Holidays. However, if you need a team that is working whilst you are putting your feet up on ANZAC Day or Australia Day, then we can design and build a team based on your specific operational requirements.
We believe that work can be done anywhere, and we are there to ensure that each team member provides the outcomes that you need as a business. We ensure that every team member has a business grade internet connection so that they can reliably work remotely, and provide all the necessary equipment and a technology allowance so no matter where their office is set-up it is perfect for your needs.
Sri Lanka has the largest fibre optic-based and nation-wide telecommunication backbone network and the fastest 5G mobile speed in South Asia. The government and private sector are continuously investing in upgrading the country’s ICT infrastructure, making it the ideal hub for offshoring IT services. This includes the recent approval for Starlink to operate in Sri Lanka, providing even more connectivity options.